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ORDER PROCESSING:
Please allow 24 hours to process your order. Expect an email within 24 hours to let you
know your order is on the way!
SHIPPING
Orders placed before 4 PM GMT will be shipped the same day. Orders placed outside of these hours will be shipped the next day we are open.
When your order is ready for shipping, you will receive an email with real-time tracking
information.
We offer free shipping all over the world, however your order may be subject to import duties and taxes (including VAT), which are incurred once the shipment reaches your destination country. REGALIA is not responsible for these charges if they are applied and are your responsibility as the customer.
We offer international shipping to the following countries:
- from Europe : AUSTRIA, GERMANY, SWITZERLAND, ITALY, FRANCE, SPAIN, PORTUGAL, UK
- from Asia : JAPAN, the PHILIPPINNES, SOUTH KOREA
- from North America : USA, CANADA, MEXICO, GUATEMALA, NICARAGUA, COSTA RICA, DOMINICAN REPUBLIC,EL SALVADOR, GUATEMALA, HONDURAS, PANAMA, PUERTO RICO
- from South America : ARGENTINA, BOLIVIA, BRAZIL, CHILE, COLOMBIA, ECUADOR, PARAGUAY, PERU, URUGUAY, VENEZUELA
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at support@email.com with your order number and a photo of the item’s condition. We
address these on a case-by-case basis and we will try our best to work towards a satisfactory
solution, as we put our customer first.
If you have any further questions, please don't hesitate to contact us at support@email.com.